Margaret

Technical Writer & Knowledge Management Specialist

About

Technical writer with a B.S. in Computer Science (Web Application Development) and hands-on experience in hosting infrastructure, web security, and customer-facing support. I create clear, structured documentation that helps users solve problems quickly — from server administration guides to security troubleshooting workflows. Previously authored 68 published knowledge base articles at InMotion Hosting; currently building internal documentation and knowledge management systems for a cybersecurity product.

Technical Documentation Knowledge Base Management Troubleshooting Guides WordPress Linux Server Admin cPanel / WHM Web Security PHP Laravel Node.js DNS & Email Systems Markdown Git Zendesk
68 Published Articles
12 Topic Areas
2+ Years Writing

Server & Game Hosting

A comprehensive documentation series covering Minecraft dedicated server management through AMP (Application Management Panel), from initial login through advanced configuration.

Log into Minecraft Game Management Panel

InMotion Hosting · Aug 2023

Minecraft File Manager Configuration

InMotion Hosting · Oct 2023

Minecraft Server Settings

InMotion Hosting · Oct 2023

Minecraft Performance and Limits Options

InMotion Hosting · Oct 2023

Minecraft Monitoring and Metrics Options

InMotion Hosting · Oct 2023

Minecraft External Services Configuration

InMotion Hosting · Sep 2023

Web Frameworks & Development

Installation, configuration, and error troubleshooting guides for Laravel and other web technologies.

Manually Install Laravel

InMotion Hosting · Jan 2024

Configure Laravel .htaccess

InMotion Hosting · Jan 2024

Laravel Server Error Overview

InMotion Hosting · Jan 2024

View Laravel Error Logs

InMotion Hosting · Mar 2024

Laravel General Error Overview

InMotion Hosting · Mar 2024

Node.js Ports

InMotion Hosting · Jun 2023

Security & Malware

Educational overviews of common web security threats and server-level security tooling.

Phishing Overview

InMotion Hosting · Jul 2023

Uploader Overview

InMotion Hosting · Jul 2023

Mailer Overview

InMotion Hosting · Jul 2023

Adware Overview

InMotion Hosting · Jul 2023

Whitelist IP in ModSecurity on VPS or Dedicated Server

InMotion Hosting · Jun 2023

Encrypt Passwords with PassEncrypt

InMotion Hosting · Mar 2024

Email & Communication Systems

Configuration guides for email infrastructure including spam filtering, Microsoft 365 integration, and delivery troubleshooting.

Email Overview

InMotion Hosting · Dec 2023

Email Spam Filters

InMotion Hosting · Mar 2024

Email Authentication on Microsoft 365

InMotion Hosting · Mar 2024

Verify with Microsoft 365

InMotion Hosting · Mar 2024

Modify Calculated Spam Scores

InMotion Hosting · Mar 2024

Server Administration

Guides for Linux server management, control panels (cPanel/WHM, CWP), and infrastructure tooling.

Install Elasticsearch

InMotion Hosting · Jun 2023

Update Hostname and PTR

InMotion Hosting · Jun 2023

Update Max Connections in MySQL

InMotion Hosting · Jun 2023

Using Sys-snap

InMotion Hosting · Apr 2024

Install Monit Service Monitoring on CWP

InMotion Hosting · Jan 2024

Dynamic DNS in cPanel

InMotion Hosting · Aug 2023

WordPress & CMS

WordPress multisite management, plugin troubleshooting, and CMS installation guides.

Identifying WP Multisite

InMotion Hosting · Jan 2024

Activate/Deactivate Plugin/Theme on WordPress Multisite

InMotion Hosting · Mar 2024

WordPress Loginizer Dashboard Lockout

InMotion Hosting · Jun 2023

Install Magento with Softaculous

InMotion Hosting · Jun 2023

Magento Best Practices

InMotion Hosting · Jun 2023

These are a selection of 34 out of 68 published articles. Full list available on request.